Bot Wars & Self-Service Hub: Empowering Creators of Every Level

Introduction

In an era where low-code and no-code solutions are democratizing software development, the Citizen Developer Self-Service Hub aims to nurture creators of all levels. As the Product Manager for this project, I led a team to create a comprehensive platform that serves both the creators and administrators in a Power Platform environment.

The Problem

The challenge was to create a unified platform that caters to both new and experienced creators (developers) in the Power Platform ecosystem, as well as administrators who manage these platforms. The platform should offer features relevant to each creator's own journey as they discovered low-code technologies.

The Solution

FOR CREATORS

Learn: Learning paths and knowledge bases allow creators to find and learn about the platform in their own way.
‍Discover: Register ideas, find pre-built templates, components, and view completed applications that creators can reuse.
‍Build: Guided steps for those ready to build, supported by easy-to-use Application Lifecycle Management and compliance centers.

For Administrators

COE Starter Kit: Easy-to-use landing page for all key elements, including Power BI reports.
‍Creators Requests: Admin versions of the Creator apps to manage requests, archive, delete, and group ideas into projects.
‍Platform Management: Key monitoring areas, full ALM management, and environment management.

High-Quality Print & Digital Formats

Imago Ink books are available in both print and digital formats, ensuring ahigh-quality reading experience however you prefer to read.

The Process

Research & Discovery

We kicked off the project with extensive market research and user interviews. The insights gained helped us understand the demand for personalized gifts and the increasing interest in interactive and educational materials.

Agile Development

Our team followed an Agile methodology with 2-week sprints. This allowed us to be flexible and make data-driven decisions quickly.

Soft & Full Launch

After months of development and testing, we had a soft launch to gather initial user feedback. This was followed by a full-scale launch, supported by a targeted marketing campaign.

The Results

90% Customer Satisfaction: Based on post-purchase surveys.
10,000 Followers on Social Media: Acquired in the first year post-launch.
20% Conversion Ratev20% Conversion Rate: For book purchases: For book purchases.

What I Learned

User-Centric Design: The importance of keeping the user at the center of all decisions.
Cross-Functional Collaboration: How effective communication across departments can lead to a successful product.
Data-Driven Decisions: The value of setting clear KPIs and continuously measuring performance.

Next Steps

The successful run of Imago Ink in Mexico has opened doors for future iterations, including the addition of more genres and languages, as well as expanding to the North American market. We're also exploring future partnerships with educational institutions to incorporate our personalized books into learning programs and corporate sponsors to educate their customers in topics such as health as self-care.

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Conclusion

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