Francisco Paniagua · Full resume

Enterprise AI from strategy to production.

AI and digital transformation leader with 20+ years across energy, financial services, SaaS, mining, retail, and consulting. I build the operating models, governance, adoption programs, and delivery practices that move emerging technology out of pilot mode and into how work gets done.

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Portrait of Francisco Paniagua

A delivery leader for AI programs that need to survive contact with the enterprise.

My work sits at the intersection of enterprise AI strategy, responsible governance, product delivery, automation, and organizational change. I partner with executives and delivery teams to define what should be built, how it should run, and what has to change for people to actually use it.

Core focusAI strategy · operating models · governance · adoption · agentic AI architecture
PlatformsMicrosoft 365 & Copilot · Copilot Studio · Azure AI · Power Platform · Power Automate
Working styleExecutive alignment, product-oriented delivery, measurable adoption, and controls that fit regulated environments.

Experience

Selected roles and work that shaped the production mindset.

The resume version keeps the breadth: advisory, product management, enterprise automation, Microsoft workplace operations, and SaaS delivery.

Convverge Team Lead · AI & Modern Workplace Energy · finance · mining · enterprise advisory Advise & deploy

An AI advisory practice, built from the ground up.

Lead AI and Modern Workplace engagements for enterprise clients. Partner with CIOs and senior leaders to define vision, guardrails, and multi-year AI roadmaps, including executive-approved investment plans inside 90 days.

  • Design AI readiness, enablement, governance, and adoption approaches for regulated environments.
  • Shape practical Microsoft 365 Copilot and Copilot Studio programs tied to measurable business value.
  • Architect autonomous business agents and workflow patterns for strategic optimization and decision support.
ATB Financial Senior Product Manager · GenAI & Virtual Agents Financial services · regulated product delivery Ship safely

A GenAI virtual assistant in production, without breaking the bank’s constraints.

Owned product strategy and delivery for an AI-driven virtual assistant. Led technical discovery and deployment of NLP and generative features, then orchestrated a platform migration across engineering, data, customer experience, and security.

  • Improved response times by 30% and increased daily active users by 25%.
  • Delivered a 22% year-over-year CSAT lift and 50% financial benefit versus the prior fiscal year.
  • Balanced production reliability, security expectations, and product value in a regulated banking environment.
TC Energy Product Delivery Manager · Microsoft Power Platform Enterprise automation · center of enablement Build the practice

From a central bottleneck to a self-sustaining automation practice.

Designed an enterprise enablement model that moved delivery from centralized to hub-and-spoke. Stood up a Center of Enablement with training, intake, compliance standards, governance, and quality gates around a portfolio that grew past 2,500 bots and apps.

  • Delivered $2.4M in cost savings and 23K+ labor hours automated.
  • Enabled 700+ developers through standards, support models, and reusable delivery patterns.
  • Established the governance needed for citizen development to scale responsibly.
TC Energy Manager · Automation & Digital Workspace Microsoft 365 · SharePoint · digital workplace Run at scale

An 11,000-user Microsoft workplace, governed and automated.

Led a team of 10+ managing the Microsoft 365 digital workplace. Automated SharePoint provisioning, governance, and security enforcement across 20,000+ sites, turning manual platform operations into a low-touch model.

  • Supported 11,000 users across enterprise collaboration and digital workplace services.
  • Created operational discipline for site lifecycle, security, and platform governance.
  • Connected automation, governance, and user enablement into a repeatable service model.
AERIS Director of Product Delivery & IT · Co-Founder SaaS · ecommerce · CMS · enterprise clients Own the P&L

A SaaS delivery practice, built and run end to end.

Co-founded and ran a product delivery practice with full P&L accountability, serving enterprise clients including Converse, American Express, and Scotiabank. Defined repeatable service offerings, roadmaps, and go-to-market for ecommerce and CMS platforms.

  • Owned forecasting, utilization, delivery quality, and margin for the practice.
  • Delivered product outcomes including 75% engagement lift from recommendations and 20% checkout conversion lift.
  • Built the operating muscle behind product strategy, delivery, and client trust.

Selected architecture

Agentic AI work where the hard part is the foundation.

A representative example from financial services: the business architecture for an underwriting assistant that prepares lender-ready decision materials while keeping judgment with the lending team.

Financial Services Solution Architecture & Development · Agentic AI Underwriting automation · human review Decision support

An agentic underwriting assistant for lender-ready decision materials.

Designed the workflow for an AI agent that turns dense borrower files, appraisal documents, property records, and opportunity context into draft underwriting artifacts.

  • Finds the deal folder, analyzes documents, and enriches collateral data.
  • Drafts credit memo and appraisal addendum content for review.
  • Supports three decision moments while keeping credit decisions with the lending team.

Capabilities

What I bring into an AI leadership or advisory role.

AI Strategy & Operating ModelsVision, guardrails, use-case portfolios, investment roadmaps, governance models, delivery structures, and executive alignment.
Adoption & EnablementChampion networks, training models, measurement practices, centers of enablement, and habits that turn tools into capability.
Agentic AI ArchitectureWorkflow design, orchestration, identity, approvals, memory, observability, human review, and enterprise controls.
Product DeliveryDiscovery, roadmaps, stakeholder alignment, migration planning, production operations, and value measurement.
Microsoft CloudMicrosoft 365, Copilot, Copilot Studio, Azure AI, Power Platform, Power Automate, SharePoint, and enterprise collaboration.
Governed AutomationAutomation standards, intake, compliance, quality gates, lifecycle management, security, and scalable support models.

Credentials

Current credentials and formal background.

AI Transformation LeaderMicrosoft Certified · 2026
Create Agents in Copilot StudioMicrosoft Applied Skills · 2026
Security & Compliance for M365 CopilotMicrosoft Applied Skills · 2026
Copilot Business Value — ProficientMicrosoft GCPS · 2025
AWS Solutions ArchitectAmazon Web Services
Machine Learning FoundationsFor Product Managers · Duke University
EducationB.Sc. Computer Science · Software Engineering
Based inCalgary, Alberta
LanguagesEnglish · Spanish native