Work

Engagements where the outcome is easy to point at.

Each of these started somewhere ambiguous and ended somewhere measurable. The pattern repeats: frame the problem, put guardrails around it, deliver, then make adoption stick.

Enterprise AI strategy workshop in progress
TC Energy
Product Delivery Manager · MS Power Platform
Build the practice

From a central bottleneck to a self-sustaining automation practice

A growing backlog of automation demand was outrunning a single central team. I designed an enterprise enablement model that moved delivery from centralized to hub-and-spoke, stood up a Center of Enablement with training, intake, and compliance standards, and put governance and quality gates around a portfolio that grew past 2,500 bots and apps, all kept active and in compliance by a leaner core team.

$2.4M
Cost saved
23K+
Labor hours automated
2,500+
Solutions in production
700+
Developers enabled
TC Energy
Manager · Automation & Digital Workspace
Run at scale

An 11,000-user Microsoft workplace, governed and automated

Led a team of 10+ managing the M365 digital workplace: Exchange Online, SharePoint, Teams, and Power Platform for 11,000 users. Automated SharePoint provisioning, governance, and security enforcement across 20,000+ sites, turning manual platform operations into a low-touch model and freeing the team to manage a wider portfolio.

11,000
Users supported
20,000+
Sites governed
10+
Team led
ATB Financial
Senior Product Manager · GenAI & Virtual Agents
Ship in a regulated bank

A GenAI virtual assistant taken into production — without breaking the bank’s constraints

Owned product strategy and delivery for an AI-driven virtual assistant. Led technical discovery and deployment of NLP and generative features that improved accuracy and containment, then orchestrated a platform migration across engineering, data, CX, and security delivered on schedule while production stayed reliable.

30%
Faster response times
25%
More daily active users
22%
CSAT lift YoY
50%
Financial benefit vs prior fiscal
Convverge
Team Lead · AI & Modern Workplace
Advise & deploy

Building an AI advisory practice from the ground up

Leading AI and Modern Workplace engagements for enterprise clients across energy, finance, and mining sectors. I partner with CIOs to define vision, guardrails, and multi-year roadmaps — delivering executive-approved investment plans inside 90 days — and operationalize the responsible-AI standards that make adoption safe. Also architected Copilot Studio–based autonomous business agents for strategic optimization.

AI Readiness & Enablement
Safely scaling AI adoption
Multi-sector
Energy · finance · mining
Copilot Studio
Autonomous agents built
xRyner
Director of Product Delivery & IT · Co-Founder
Own the P&L

A SaaS delivery practice, built and run end to end

Co-founded and ran a product delivery practice with full P&L accountability: forecasting, utilization, and margin. Serving enterprise clients including Converse, American Express, and Scotia Bank. Defined repeatable service offerings, roadmaps, and go-to-market for eCommerce and CMS platforms, and delivered measurable results in the product itself.

75%
Engagement lift (recommendations)
20%
Checkout conversion lift
P&L
Full ownership

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